How Community.com Ensures TCPA Compliance and Builds Trust with Customers

At Community.com, we understand how important it is for businesses to stay compliant with regulations like the Telephone Consumer Protection Act (TCPA). These laws and other rules are designed to protect consumers from unwanted messages while ensuring businesses can still communicate effectively with their audiences. Community.com complies with the Federal Communications Commission (FCC) Consent Revocation Rules that become effective on April 11, 2025. We remain committed to helping our customers navigate compliance with confidence.

In this blog, we’ll answer some common questions about how Community.com supports TCPA consent revocation compliance and ensures a seamless experience for both businesses and their audiences.

Does Community Support Opt-Out Requests in “Any Reasonable Manner?”

Yes, we do! The FCC recognizes a variety of keywords as valid opt-out requests, such as “stop,” “quit,” “end,” “revoke,” “opt-out,” “cancel,” or “unsubscribe.” At Community.com, we go even further by supporting additional phrases that indicate a desire to unsubscribe.

If someone uses an unfamiliar phrase to opt out, we automatically respond with clear instructions on how to complete the process. This ensures that no one is left confused or stuck in the system – a step that goes beyond compliance to prioritize user experience.

How Quickly Does Community Process Opt-Out Requests?

Speed matters when it comes to compliance, and we’ve got you covered. Opt-out requests received directly through our platform are processed quickly, usually within minutes (and sometimes even faster) of receipt of a request. If you’re collecting opt-outs directly or through an external source (like another system), it’s your responsibility to share that information with us promptly so we can update the member’s status in a timely manner.

Does Community Send Confirmation After an Opt-Out Request?

Absolutely! The moment an opt-out request is processed, we send a confirmation message to the customer. This message clarifies that they’ve been unsubscribed from all automated texts – covering both informational and marketing messages. By taking this conservative approach, we ensure full compliance with FCC guidelines while maintaining transparency with your audience.

How Does Community Handle Opt-Out Requests Across Message Types?

Community.com makes it easy for businesses to manage opt-out requests. Using our subcommunity segmentation feature, customers can organize their audience into groups and apply opt-out preferences accordingly. For example:

• If someone opts out of both informational and marketing messages, you can reflect this preference across all message types.
• If someone opts out of only marketing messages, you can use our segment targeting and exclude functionality to ensure they still receive informational updates while avoiding marketing content.

Segments can be updated manually through our interface or programmatically via our API, giving businesses full control over audience management.

What Makes Community’s Approach Stand Out?

At Community.com, compliance isn’t just about following the rules – it’s about building trust and providing an exceptional experience for both businesses and their customers. Here’s how we stand out:

1. Proactive Compliance: We’ve already implemented features that align with these changes, so you’re ahead of the game.
2. Customizable Tools: Our platform gives you the flexibility to manage your audience in a way that works best for your business while staying compliant.
3. Customer-Centric Design: From supporting multiple opt-out phrases to providing instant confirmations, we prioritize ease of use and clarity for your audience at every step.

Need More Information?

If you have additional questions about Community.com’s TCPA compliance or how to use Community.com’s features effectively, don’t hesitate to reach out to your account manager or contact us at yourfriends@community.com. We’re here to help you communicate confidently while staying compliant with all regulations!

By choosing Community.com, you’re not just investing in a messaging platform – you’re partnering with a team that values doing things the right way. Let’s connect and build meaningful conversations together!