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Community

The text channel built for real conversation.

Two-way SMS and rich MMS that lands on every phone, every carrier, no app required. We handle deliverability, registration, and opt-outs so you can focus on the message.

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Overview

Texts people actually open.

SMS open rates clear 95% within minutes. Pair that reach with MMS visuals and a real two-way reply lane and you have the most direct line to your audience there is.

98%
Open rate
3 min
AVG READ TIME
45%
Reply rate

Why SMS

The fundamentals, done right.

Universal reach

Lands on every phone, no app required.

Real conversation

Two-way replies that feel personal, even at scale.

Compliance, handled

10DLC and short code support in the US and Canada.

Rich media

MMS images, GIFs, voice notes, and more.

Capabilities

Everything your texting program needs.

Two-way replies

Conversations, not blasts.

Every send is open for replies. Your team responds in a unified inbox, automations route by intent, and AI helps draft the right answer in your voice.

Drop just went live. Want first dibs?
YES! Hold the navy in M
Done. Cart link incoming. 🛍️

Rich MMS

Show, don't just tell.

Send images, gifs, and short videos that turn a reminder into a moment. We auto-pick MMS when your message benefits from it and fall back gracefully when it doesn't.

Tap the link to shop, or reply with your size.

Deliverability

10DLC, registered and ready.

Brand and campaign registration, throughput tiers, and carrier policy enforcement are handled by Community. Your messages arrive, every time.

✓
10DLC verified
Brand approved · T-Mobile, AT&T, Verizon
Brand
Approved
Campaign
Active
Throughput
Tier 3

Link tracking

Branded short links, real attribution.

Every link goes out on your branded short domain. Clicks, conversions, and revenue tie back to the exact send and segment that drove them.

Tracked link
m.community.com/Xq2
12.4k
Sent
9.1k
Clicks
73%
CTR

Community AI

Drafts that sound like you.

Generate personalized messages with Quick Suggest and the full AI Message Generator. Set a goal of conversions, first-party data, or brand loyalty, add tone or keywords, and Community AI keeps every message aligned with your brand voice.

AI Message Generator
Goal
Conversions
Tone
Hype, casual
"Hey Jordan, the new drop is live for our list first. Tap to grab yours before it's gone."
Use this
Regenerate

Why SMS?

The highest-engagement channel, by a wide margin.

People read texts. Average open rates compared with email and social make SMS the most reliable way to reach your audience.

Why SMS?

Your audience is already on their phone. Meet them there. While email sits unopened and social posts vanish in the feed, texts get read.

Community SMS98%
Email20%
Social Media2%

Average open rates across channels

Compare channels

SMS is the foundation. Layer on the rest.

FAQ

Common questions about SMS and MMS.

Turn Community into your best performing channel

The most innovative companies lean
on Community to turn engagement into action.