Automate connections. Deepen relationships.
Turn one-time texts into dynamic, personalized journeys, automatically. Triggered by signups, keywords, actions, or even emojis, Flows are automated workflows that engage your audience with the right message, at the right time. Whether you're onboarding, launching, or re-engaging, Flows deliver real connection at scale without feeling robotic.
Overview
Automated conversations that feel personal
Build a flow visually. Drop in a trigger, branch on member responses with If/Else logic, and let Community deliver the right message to the right person, every time.
Trigger: Keyword Matched
Keywords: drink & 7 more
Oh yea, I'm a bit thirsty too! I could use a cold one! Use promo code 🥤 "Capps" for...
Welp, we all get thirsty, but you have to be 21+ to enjoy these beverages!
Flows Capabilities
Every flow you need
Welcome Flows
First impressions, automated
Welcome flows are flexible and make it easy for new members to join your community and start engaging quickly.
Campaign Follow Up Flows
Follow up based on every response
Drive deep, ongoing conversations. Automatically follow up with members using different responses based on how they engage with your campaign. Did they click a link? Did they respond or not, which keyword or emoji did they use? Whatever the response, they will get a different experience based on their actions.
Keyword Flows
Triggered by what your audience cares about
Keyword flows can be triggered by specific keywords or emojis, so you can automate interactions based on what members are interested in.
Joined a Subcommunity Flows
Welcome members into the right rooms
Make it easy for your existing community members to join different subcommunities and immediately immerse them in new conversations.
If/Else Flows
Branching logic, infinite possibilities
If/Else flows enable more complex logic and multiple branches based on member demographics and/or how they answer your text. This enables infinite possibilities for automated, yet personalized conversations.
Shopify Abandoned Checkout Flows
Recover revenue before it slips away
Enable flows with Shopify integration for people who abandon their checkout to try and capture more revenue.
Why Use Flows
Built to deepen every connection
Save Time
Automate repetitive conversations like welcome messages, reminders, and confirmations so you can focus on what matters most, growing your community and driving results.
Increase Engagement
Keep your audience active with timely, relevant touchpoints that follow up automatically based on behavior but don't feel robotic.
Organize Your Community
Guide your audience into various sub-communities that allow you to take action and generate automated responses that feel personal, like you are texting a friend.
Turn Community into your best performing channel
The most innovative companies lean
on Community to turn engagement into action.