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Two Way Conversations. Higher Engagement.

Community transforms texting into a two-way conversational platform

One-way text blasts are loud and rarely listened to. Mass SMS campaigns might get delivered, but they often feel like spam: impersonal, irrelevant, and impossible to reply to. With no space for feedback, questions, or connection, these messages fall flat  and so does your engagement.
 
Two-way conversations with Community allow you to send and receive messages that let you talk with your audience, not just at them. That means deeper relationships, better engagement, and actionable insights at every turn.
 

Respond to questions, feedback, and real-time reactions all in one platform

Create conversations that drive conversions, not just impressions

Turn static contact lists into vibrant, loyal communities

Create journeys with flows that gather great information about your members

Why Two-Way Texting Matters

Personalize At Scale_Flows
Up to 4x Higher Engagement

When customers know they can reply, they’re more likely to read, respond, and take action. Two-way texts generate up to 3–4x higher engagement than one-way blasts because recipients feel invited to interact.

 

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75% Want to Reply

Two-way texting humanizes interactions.  Customers prefer conversations over faceless broadcasts. In fact, 75% of consumers say they want to be able to reply to business texts. Not just receive them.  

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300% Better Conversion

One-way blasts often feel spammy. If customers can’t respond or opt out easily, they get frustrated. Conversational flows can qualify leads, guide users, or upsell in real time that's why they convert 3 times better than static text blasts.


Community's two-way texting drives revenue with conversational marketing.

When your audience knows they can reply and actually be heard, everything changes. You build trust and brand loyalty. You capture valuable feedback that can shape your strategy.  You create a space where people want to stay connected.
 
Conversations convert. They build community. And they set you apart in a world full of noise.

Tools & Benefits

Two-Way Messaging at Scale

Reply personally or use smart automation to keep the conversation going - no bots or black holes.

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Unified Inbox

Manage all inbound messages with ease. Assign members, add tags, and group people into segments and never miss a meaningful moment.

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Engagement Triggers

Start and guide conversations based on how people respond, what they click, or when they text back.

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Personalized Journey Flows

Create multiple layered flows using keywords, if/else logic and other tools to create deep, automated conversations and flows that help gather deeper information about your members.

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Personalized Replies

Use merge fields like names, cities, or past actions to make every message feel authentic and relevant.

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