What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

BLOG POSTS

What is RCS Messaging and Why It Matters

An image of a cell phone with messaging that allows the recipient to click into the message to respond and then a text block with the blog name.
This is some text inside of a div block.

Rich Communication Services (RCS) is a next-generation messaging protocol developed by the GSMA and accelerated by Google in collaboration with mobile carriers to deliver rich messaging from verified senders using the internet and networks. For the end user, it allows images, GIFs, in-line video, links, buttons, documents, and carousels, all in their phone’s native messaging app. For brands, it will support advanced features like typing indicator, read receipt, and open receipt, in addition to a better branded experience with things like verified contact photos, brand name and branded colors.

This post explores what RCS is, how it's evolving, what brands should know, and what lies ahead.

RCS vs SMS vs MMS vs OTT: What Is the Difference?

The mobile messaging landscape is changing quickly and substantially with new emerging technologies. But what is the difference between RCS and SMS? And what is OTT?

  • SMS, or Short Message Service, uses mobile network infrastructure to send text messages to mobile devices. It's the most widely used form of text messaging. It’s what you know text messaging to be today. 
  • MMS, or Multimedia Messaging Service, is an extension of SMS that allows for sending images, audio, and larger files.
  • OTT stands for over-the-top and refers to apps using internet-based applications to send messages, rather than traditional SMS. These typically require app downloads. Think WhatsApp, Facebook Messenger, etc.
  • RCS means Rich Communication Service and delivers messages to native messaging apps on mobile devices. Not widely available but growing in popularity given its trusted experience and interactive capabilities. 

Here is a breakdown of the main differences between SMS, MMS, OTT, and RCS:

What’s in Store for RCS

RCS is quickly becoming a central player in the evolution of mobile messaging. It combines the best of traditional SMS with the dynamic capabilities of modern apps, introducing a new standard for business-to-consumer communication. With support slowly extending across Android and iOS 18, RCS is expected to enter the mainstream soon.

GSMA (Global System for Mobile Communications Association) through its Universal Profile 3.0, rolled out in March 2025, introduced verified sender IDs and interactive branded messages, making RCS a compelling alternative to SMS and OTT messaging apps.

RCS Capabilities and Limitations

There’s no question that RCS represents a meaningful step forward for the messaging industry. However, its rollout will be gradual. We need to remain realistic about adoption timelines and the pace of change.

While industry voices around RCS are enthusiastic, adoption is still not widespread. Even with all three major U.S. carriers supporting the channel, only about 65% of devices are capable of receiving RCS messages due to varying levels of device compatibility and OS support.

It is unlikely, this will reach full adoption anytime soon, so fallback strategies like 10DLC or short code will remain essential for brands aiming to reach 100% of their audience.

While SMS costs have remained pretty stable and predictable, prices are still fairly volatile when it comes to RCS as multiple stakeholders determine the standard rates for the RCS business model.

Every new technology comes with potential flaws. Early bugs have been reported, including media disappearing after a couple of weeks and branding dropping sporadically on Apple devices. These early issues seem to have been fixed with recent releases and, as the technology evolves, it tends to overcome initial limitations and become more reliable over time.

Personalized Messaging: Community Leads the Way

At Community, we’re all about empowering genuine connections. We design our platform to allow brands to build genuine, long-lasting relationships as opposed to occasional, transactional exchanges. We’re excited to see texting evolve into something richer and more human. Because at the end of the day, relationships drive loyalty.

We work closely with our partners and stand with them every step of the way to ensure the best and most sustainable use of available technologies and strategies not only to reach their audiences, but truly resonate with them. 

Ready to see what’s possible? Demo the Community experience and explore how to deepen relationships and drive action today.

Honey's Kettle
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This New, Old Fashioned business has been serving up fresh Honey's Kettle Fried Chicken for nearly 40+ years with locations in Culver City, Downtown LA and Hollywood. The Los Angeles food institution also offers hand rolled buttermilk biscuits, kettle cooked fries, locally sourced honey, sweet pickles, Ice-Shaker lemonade, secret sauce, shucked corn, and more.
310-347-4531
Sip & Sonder
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The premier destination in Inglewood for creatives, entrepreneurs, freelancers, curators, and everyone in between to simply exist, grab a cup of coffee, connect, create, and put sonder into action. Its mindfully curated coffee and innovative programs and partnerships solidify Sip & Sonder as one of the premium coffee and lifestyle brands in Los Angeles and beyond.
310-496-1883
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A disruptive EdTech platform that provides training, services and assessment tools designed to help education professionals close learning gaps for underserved students by creating communities and culturally affirming learning environments through equity, innovation and engagement.
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Crowns & Hops
Beny Asburn & Teo Hunter
Founded by Beny Ashburn and Teo Hunter. Hunter & Ashburn disrupted the status quo of the craft beer industry, and built a brand that is bigger than beer - Crowns & Hops Brewing Co. Through curated events, content and premium product, Crowns & Hops Brewing Co. is the first ever craft beer brand that bridges communities of color, dope culture and craft beer.
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IE is a resource + media hub exploring the intersections of social + environmental justice. The platform was founded by environmentalist Leah Thomas, who is based in Ventura, CA. Leah is also the founder of eco-lifestyle blog @greengirlleah.
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TruNude
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A disruptive fashion and technology platform specializing in custom nude color-matching. Made in Los Angeles by a talented team of women, TruNude’s line includes sustainably made skin tone undergarments (t-shirt bra, bralette, panty) in luxurious, ethically sourced bamboo fabric.
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As the co-founder and CEO of Community, I want to make sure our brand reflects what we truly stand for, not just in words, but in the actions we take. We exist to keep people connected to the conversations that they choose to be part of - we choose to connect with Black-owned businesses in SoCal.  For more information on Community or if you want to hear more from me, feel free to text me: 716-330-3003.

Other Leaders on Community include: Slutty Vegan; UNWRP; We're Not Really Strangers; Bobby HundredsThe Shade Room; Patrisse Cullors; Kerry Washington; and more

- Matt Peltier
716-330-3003
No items found.
As the co-founder and CEO of Community, I want to make sure our brand reflects what we truly stand for, not just in words, but in the actions we take. We exist to keep people connected to the conversations that they choose to be part of - we choose to connect with Black-owned businesses in SoCal.  For more information on Community or if you want to hear more from me, feel free to text me: 716-330-3003.

Other Leaders on Community include: Slutty Vegan; UNWRP; We're Not Really Strangers; Bobby HundredsThe Shade Room; Patrisse Cullors; Kerry Washington; and more

- Matt Peltier
716-330-3003
No items found.
As the co-founder and CEO of Community, I want to make sure our brand reflects what we truly stand for, not just in words, but in the actions we take. We exist to keep people connected to the conversations that they choose to be part of - we choose to connect with Black-owned businesses in SoCal.  For more information on Community or if you want to hear more from me, feel free to text me: 716-330-3003.

Other Leaders on Community include: Slutty Vegan; UNWRP; We're Not Really Strangers; Bobby HundredsThe Shade Room; Patrisse Cullors; Kerry Washington; and more

- Matt Peltier
716-330-3003

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